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8/29/07 |
Dear Mike,
 Due to the purchase of our new unit, and
your generous offer to clean the ducts, I
have had several of your employees in my
home this summer. Each one of these men has
been friendly, professional with attention
to detail, and possess excellent customer
service. This says a lot about your
business.
It is never a good time to purchase a new
air conditioner, but this was a very bad
time for me to have to spend that kind of
money. I appreciate all you have done to
help me during this difficult time. You do
it right. Continued success to you and know
I will refer you because I know how you
treat your customers.
Thank you,
Sharman K.
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09/19/07 |
Re: Service Technician Chris
To Whom It May Concern:
We had the pleasure of having our Annual Air
Conditioning Inspection performed by your
employee, Chris. He was friendly,
informative and professional in all aspects
of this service. This inspection was
performed thoroughly, and when a problem was
presented, it was explained and shown to us
and taken care of in record time.
We are very pleased with the service, with
your company, and with the high caliber of
employees such as Chris. We welcome him into
our home at any time and will personally
request that he be the tech. who services
our air conditioners in the future.
Sincerely,
Dennis and Kevaleen D.
Mesa, AZ
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10/2/07 |
Dear Mike,
I just wanted to let you know that you
should be very proud to have an employee
like Dave. To be putting up with unbearable
heat in our home and have somebody that
shows he actually cares is hard to find in
today’s world.
Thank you for all of your help also,
Ralph V.
Apache Junction
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9/29/07 |
Dear Priority Residential,
I am sending this message regarding the
recent experience I had and especially about
one of your technicians John S. I was
referred to your company through a good
friend after a bad experience with another
HVAC company. I had a drip pan that was not
draining and leaking into the house. A
technician from another company came out and
told me I needed a new drip pan, so I had a
new one installed within a couple of days.
The day after the drip pan was installed, my
compressor started acting up. It was
Saturday and I wasn’t sure if I would be
able to get someone out to look at it or
not. Sure enough the receptionist was able
to get someone out within 1 hour. John was
the technician. He was the BEST!! He was so
friendly, courteous and spent a lot of time
getting the AC back to working order. He
showed me what needed to be done, what had
happened and provided some other assistance.
He really took the time to do what he could
with my very old AC. He disconnected and
cleaned the pipe out under my sink where the
water drains, showed me what the problem
was, tested it before he left and made sure
that everything was working again.
I cannot tell you what an asset you have to
your company!! He is one of the most
courteous and professional individuals I
have come across. Because of him, when the
time for me to get a new air conditioner
comes I will purchase one with your company.
Because of him, I have confidence to refer
your company and I will be sure to give them
John’s name in the chance he might be the
one to service them.
I work in the service industry and customer
service and connection to the customer is
something we strive for each and every day.
He is a complete natural at this. Please
share this with him. I really cannot express
how grateful I am that he was the one that
serviced my problem.
Thank you,
Christy M.
Sun City
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Dear Mr. Othick,
It is my purpose to express appreciation to
you for the excellent service David gave me
concerning my thermostat and air
conditioner. Everything is functioning as I
requested and as he said it would. I was
especially appreciative of how he checked
everything inside that I had not even
thought could be done or needed to be done.
Yours truly,
Robert J.
Mesa, AZ 85205
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3/9/07 |
To Whom It May Concern,
Thank you for your generous donation to the
Monte Vista Elementary School Silent Auction
on March 4th, 2006. Your donation has been
included in our advertisements,
announcements, programs, and flyers. Any
promotional material you provided was
presented with your donation. We hope this
supports your business since you have
supported Monte Vista Elementary School so
graciously.
Our event was a great success and raised
over $14,000 for our school. The profits
from your donation will be used to further
our children’s education through school
activities, educational field trips,
professional development programs for
teachers as well as many other enriching
experiences. You are to be commended for
your generous support toward the education
of our school children. Thank you once
again.
Sincerely,
Nedda W.
Monte Vista Silent Auction Chairperson
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7/11/2007 |
This letter is to make you aware of the
excellent customer service provided by your
technician Chris. On two occasions he has
provided service to me on my evaporative
cooler and most lately on my refrigeration
unit (both for American Home Shield). On
both occasions, Chris not only pointed out
problems caused by prior service (not your
firm) to my cooling system but spent time
with American Home Shield trying to resolve
the problems. I know he could just have put
a band aid on the problems and gone on with
his day but I really feel he went to bat for
me with American Home Shield. He is very
professional and as he represents your
company, I would have no hesitation
recommending Priority Residential to any of
my friends.
Sincerely,
Mary M.
Phoenix
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12/01/2007 |
Your Company is “special” because of the
excellent service provided by Dale who
worked on my Air Conditioner and Heater on
Nov. 28th.
He is a fine young man and a compliment to
your business. More companies should have
such an excellent employee.
Thank you,
Robert & Jo L.
Mesa
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8/15/2006 |
This letter is to thank you for sending a
very conscientious and dedicated technician
Anthony, to service my air conditioner drain
problem. He worked in a very limited space
and in high humidity to correct the problem.
His dedication to the problem is very
commendable.
Thank you,
David & Natalie W
Queen Creek, AZ 85042
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7/4/2006 |
Dear Sir,
I want to tell you how pleased we are with
the work of the team on our air
conditioner---John and Jorge. They worked
well together and stayed with the job until
completed. They were courteous and sensitive
to the inconvenience caused by the need to
change into a new unit in this summer
weather. They worked hard without complaint.
We appreciate their service, and the support
of other team members.
Sincerely,
Marshal & Nancy L
Phoenix, AZ 85032
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8/19/2006 |
Dear Sir,
I would like to take this opportunity to
express my gratitude for the wonderful
service your employees provide.
Being a widow, it is sometimes difficult to
decide what course to take in having work
done. I have complete confidence in your
employees and have been very satisfied with
all the service provided me. The employees
have been courteous as well as very friendly
and clean-cut! I especially thank the
original Maintenance Technician and Dirk who
did the Duct Cleaning work today. His advice
was very much appreciated.
I congratulate you on your lovely
receptionist. She is always cheerful and
delightful to speak with.
I hope to enjoy many more years of your
service.
Sincerely,
Mrs. Jeannie E L
Paradise RV Resort
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12/16/06 |
Dear Customer Service Manager,
It is not often that I write a letter like
this but I thought it was important to let
you know how satisfied we were with the
service we received last week from Hector.
He was friendly and efficient. We had a loud
rattling noise whenever our air conditioning
unit would kick on.
Hector identified it, as a filter being
pulled up with the air intake each time the
unit would start up. He wrapped the edges of
the filter with a foam tape and this solved
the problem. I don’t think the unit has run
as quietly or efficiently in the three years
that I have lived here.
Please pass our regards on to Hector and add
this to the good side of his employee file.
Sincerely,
Joe F
Cave Creek, AZ 85331
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6/10/2006 |
To Whom It May Concern:
I had the pleasure of dealing with Dave E.
recently on a service call. Dave was very
informative and helpful and I wanted his
manager to know that.
Thank you,
Nancy M
Waddell, AZ 85355
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11/22/2006 |
Dear Priority,
What a pleasant experience to have Mark
service my A/C & heating. He is a gentleman
and must be a valued employee.
I did not purchase the Preventative Purchase
Agreement, as I don’t know how long I’ll be
at this address!
If ever I need one I’ll certainly call you.
Sincerely,
Marjorie Y
Scottsdale, AZ 85251
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9/30/2006 |
Dear Sir,
This past week I had an Air Handler
installed in my home. Your company sent two
Installers, Chris and John; I feel it is
worthy of me to tell you how pleased I was
to have John and Chris in my home.
They are both an asset to your company. They
are diligent workers and gentlemen. They
promised me they would have my Air up and
running before they left and after 3 days
without air that was good news. They kept
their promise and I sincerely appreciate
that.
Very Truly yours,
Zillion B
Scottsdale, AZ 85255
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8/5/2006 |
Dear Mike,
During our recent hardship when our air
conditioning unit gave out, we found all
your employees to be very courteous and
understanding, from your office ladies to
your mechanics, and you should include
yourself.
John and Shaun worked their buns off taking
out the old unit and installing the new.
They arrived at 6:00 p.m. and never stopped
until 10:45 p.m. after having spent many
hours completing a previous job. They were
most courteous and helpful.
The following day, you sent Dave out to take
care of some minor complaints and you sent a
very courteous and knowledgeable young man.
We enjoyed watching your men work and
talking with them. We found out installation
is easy only if you have a storybook
installation. The men were really adept at
overcoming problems.
Good employees are in short supply, so treat
them well.
Thanks for everything and may God bless all
of you.
Sincerely,
Maurice & Jane R
Sun City West, AZ 85375 |
CALL US NOW AT 1.888.333.8888
If email is your preferred choice, then you can
reach us at
service@One Hour Airhome.com.
Two valley locations to serve you!
East of Central Ave & all East Valley Communities 480-425-8880
West of Central Ave & all West Valley Communities 623-977-4111 |
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